HOW WE HANDLE THE OCCASIONAL INEVITABLE ERROR
(6/2013)You called me on Thursday to see whether I had received an incorrect shipment because someone else had received my order. As of now, I have not received anything (not even the other order), however, I checked the tracking on my order and see that it was incorrectly delivered to someone else (even though the ship to name and address was me), as you had told me.
According to tracking, she must have then reshipped it to me. It was on the truck to be delivered yesterday, but then they changed the delivery date/time and it looks like I will get it on Monday. My fairy houses have taken the long route to get here but I am sure they will have been worth the wait!
Just wanted to update you because of our phone conversation. No need to call me. Thank you.
Connice got your items and you apparently got hers too. Please keep those items and enjoy them. The others should come shortly (the ones she forwarded on to you). Then....your extras will arrive. It's a big mess no doubt but as long as ultimately you get what you actually ordered its all good.
I know you still haven't...but you will shortly. I have sent Connice replacements for what you have received today and she's happy so...
Please don't feel bad about keeping that stuff. I tell you honestly it's so much easier for me to handle that way and you've been very patient and nice about it all - least I could do...
Wow! I am blown away. That is extremely generous of you. Believe me, I will truly enjoy them.
Now, I am a constant Facebook and Pinterest user. May I post something on these sites praising your products and your customer service? I won't mention the shipping glitch. Or is there some other venue I can use? I know that product endorsements and customer reviews can be powerful.
Again, thank you, thank you, thank you!
(6/2013) I just received my order and I'm delighted with what I bought. Many thanks for the surprises in the box! Plus whoever packs your shipments really knows how to keep everything well secured.
There is one item that I didn't get and a similar item was shipped instead. I ordered the "Mini Troll's House with Stone Roof" but got the "Troll's Dwelling with Tree House" instead. I already have the latter item which I bought from you on my first order back in late December. The UPC code on the bottom is 6 93061 16522 3. Please let me know how you want to handle this.
Anne, gee I'm sorry and I will send you the correct item. It will go out on Monday. I appreciate you letting me know. And very glad you like the rest of the stuff.
That's what I call excellent (and instant) service! Have a fabulous weekend...
(6/2013) I am so impressed with the fairy garden items offered at Fox Specialty Services. This is a new hobby for me and so I did lots of research to find sites with the best prices and most variety of items. This site won hands down.
Even better than the selection and pricing is the customer service. The shipping is fast and the owner's personality and personal touch makes it a pleasure to do business here. I have a great start on a little fairy village which I love and so I look forward to adding to it by doing additional business with this company.
Make sure to wander around on the website and check out all of the information.
Thanks so much!
(6/2013) Hi Bill....got the house today- absolutely awesome- can't wait to put it out tho' of course it is pouring here! will be ordering some more things later in summer...have a great day...thanks!
will send you pic -
(5/2013) Received exceptional service from beginning to end. This merchant goes above and beyond to ensure an excellent shopping experience. Would highly recommend to all. Thank you for your attention to detail! I will definitely be ordering from you again....
(5/2013) Hi Bill,
I received the package and all the extra fun little goodies! My daughter will love it! Thank you SO much!!!
(5/2013) Dear Fox Specialty Services,
I just wanted to take the time to say thank you for the all the fun little extras I found in my package that arrived yesterday. Everything was packed so nice and shipment was very fast. Needless to say, you folks go the extra mile and I will definitely be ordering from you again.
You have a great line of products compared to many of the sites out there. I like to keep up on what's new and appreciate the fact that you have new releases from time to time. Keep up the great work! Again, my heartfelt thanks for all the little extras. My 7 year old granddaughter is enjoying her second year of fairy gardening along with me.
I received my order yesterday. WOW!! Thank you SO much. I am making miniature gardens for my daughters for Mothers Day and this is my first attempt. I was so pleased with the things I ordered and I couldn't believe your generosity in adding the special gifts you sent in addition to my order. My little grand boys will be delighted with the little pigs, I'm sure and it will be fun finding a place in the gardens for the other items too! I am so excited to put it all together now. Everything arrived safely and I know I'll be ordering again.
(4/2013) Hi Bill,
I just received my order along with the "extras"! Everything is great. I was wondering how you KNEW that the little piggies you sent would be right at home in my yard? I already have three various sized piggies in my garden decor. Will send a picture when it's all put together. The mulch guys are coming on the 23rd so it will be some time after that. Thanks again. I will be back. Best to you all,
(4/2013) Making terrariums has become my new hobby. This site is fabulous...it has a variety of small items shipping was super fast...I have bought several items from this site. I love it
(4/2013) Oh my goodness, the extras were lovely! Thank you so very much. My son very much enjoyed the doghouse/pups!
(3/2013) Hello! The "small items" arrived yesterday, and everything is great. Thank you so much for the "extras," esp. the doggies and little dog house. I can't wait to receive the cottages in a few weeks.
(3/2013) I've wanted to do this for years and it's something FUN to LOOK FORWARD to!!! Right now we are hunting and gathering (because that's what fairies do) and planning our garden and eagerly awaiting spring! The little pigs put a big smile on my face! Why I like pigs I have NO idea!!!
Thank you for your generosity. We will enjoy everything SO much. I can't wait to see what we will fill the trunks with and haul around in the wheel barrels! I thought I saw a gazing ball? I think I forgot to order that if you have one. Next time!
(3/2013) Hello - Just wanted to let you know I just received my bee hives and bicycles and all the little goodies. That was very kind of you to include them.
(3/2013) I received my mini garden items and I am thrilled! I was almost going to call about the extras packed with my order because they were so nice I thought you'd made a mistake and sent me someone else's order....I will be forwarding pictures later after I get my new hobby going...everything was top quality!
Thank you so much,
(3/2013) Hello Bill, Thank you for another wonderful order. It's like Christmas opening your box. The Birthday cake you added was a great idea. My granddaughter is going to be tickled.
Thank you again for your awesome service,
(3/2013)  Thank you for the lovely extras with my order.   This is going to be our first Fairy Garden, my daughter, granddaughter and I. It's intended to be an
early Mother's Day gift for my daughter and granddaughter to share.
My granddaughter is 2 years old
and her brother is in first grade, so she's home all day with mom and sometimes gets into mischief
because she gets kind of bored.  They both love the outdoors and fairies are their favorite little people. :)
Hopefully it will be something they can share for years to come.   Once again, thank you very much,
(2/2013)  Just got my package today and was very surprised with my little extras!  I am looking forward to setting up my new garden, it made my day!  Thank you for taking such care with wrapping and shipping!  Thank you ,
(1/2013) Hi, I am very excited about all your new things coming in Feb and March -especially the cute little bunnies. I haven't seen them anywhere else.
I have just started fairy gardening. The pictures are posted on the wall and they are on Dave's Garden. After I make one using your items, I will make sure to mention you as the supplier when I post it. You are a very kind hard working man.
(1/2013)  My order has arrived and what a treat with all the extra surprises. Thank you so much for everything. I love the details of the houses.
You had no way of knowing but one of the fairies you added to my order is named Jacqueline. This fairy has a very special meaning to me. A friend of mine of over 25 years is named Jacqueline. She is 97 and legally blind. She is living in an assisted living facility so I do not worry but there are so many things she needs over and above what they can do. The fairy Jacqueline in my garden will be the most precious piece for me. Thank you again.
(1/2013) Just received my order. First off, nice packing job. I think that package could have withstood the proverbial gorilla shipper test. And thanks for all the extras. I was particularly happy with the moss. I'm new to this so I wondered how it's supposed to be stored prior to use? If you have time I'd appreciate it. The whole experience with you and your website was way above par. As I get deeper into this hobby, I will be ordering more.
(1/2013) Bill: Always appreciate when I order from someone that I get such good service,and get extra things. Thank you and I will be ordering again.
(1/2013) Bill: Today I received the order I placed on your website just a few days ago, and I wanted to let you know that I'm delighted with both your products and fast shipping.  The miniature houses I ordered were a gift for my husband who's trying his hand at making a small scale garden.  It was such fun to watch him unpack the box because he had no idea that such whimsical pieces were available to include in his garden plan
I was also surprised and thrilled by the many extras you sent in addition to the skulls and zombie hand that were a bonus with the treehouse I ordered. I'm sure these items will spark my husband's imagination and he'll find places for them in his new garden. Right away we noticed that the lamppost and tree fit nicely with the treehouse. Thank you so much for such a generous gesture!
Again, many thanks for your excellent service and bonus gifts. We'll keep visiting your website to see what new products you offer in the future.
(12/2012) Dear Mr. Fox, I wanted to send a message to thank you for the extra items you sent with my recent order. I have been (secretly) slowly adding items to a fairy house for my 6 year old daughter, the Christmas/winter items were perfect. Thank you
(12/2012) You have made my day. I really appreciate it. Have a wonderful holiday. Thank you.
(11/2012) I just wanted to say thank you so much for the merchandise. The shipping was incredibly fast and the products I ordered were beautifully made. All the extras that were thrown in were beautiful and a wonderful surprise! This will be a great start to a fairy garden for my mother and daughter to start together. I will keep you as one of my favorites and will order from you in the future.
Thanks again so much for your wonderful service and have a Merry Christmas!
(9/2012) Hi Bill, I just wanted to let you know that we received the Two-Fish Boulder Birdbath
yesterday afternoon as scheduled. My wife and I moved it to our back yard and she loves it! Thanks for all your assistance and good communication on this purchase.
(9/2012) Just wanted to say we received our order and my kids were so excited to open up the box.
They didn't just get the two things I ordered but got a few other cool goodies.
I just wanted to say thanks again, that was very nice of you to send the little extras. They are loving their fairy gardens!! Definitely check out your site again for other items.
(9/2012) Andrea got the box with all the garden stuff. She said the things were adorable. It's going to be a birthday gift for my granddaughter next month. (I know it will be her best gift ever.)
Been looking some more on your site.....know there will be another order soon. Apparently you must have thrown in some extra things! How nice is that!! Thx.....will be hearing from me soon.
(7/2012) I can't tell you how delighted I am with the garden bench. Ocean Splash Jade Bench  Attached are a couple of pictures with Cricket and Chloe who also love the bench.
I especially want to thank you for your outstanding service and exceptional attention to detail and all at a price that couldn't be matched!
What more could one ask for? I would, and have, highly recommended doing business with you. It was such a pleasure.
(7/2012) Thank you for filling my order of a Miniature Red Picnic Table
and Mini Cats - Set of 2
. I am so delighted with my purchase!
My grand daughter loves to find "what's new" in the garden this week! Again, I can't thank you enough for your kindness and the enjoyment your products bring to our home.
(7/2012) The question that has been asked by generations of children as well as adults has finally been answered.
What does Santa Claus do from January to November?
Truth be told, he is at Fox Specialty Services working at filling orders and adding lots of surprise goodies to the boxes going out to customers. Some of those goodies are on wish lists, or have to get next lists. He is very generous as this must be in his nature.
He is thoughtful, kind and a true gentleman. But after all, he is Santa Claus bringing happiness all year long.
(7/2012) I'm very happy with the mini Tuscan villa. It looks better than in the picture. It looks perfect in our mini garden! Mini Tuscan Villa
Customer's Tuscan Garden Scene Using our Mini Tuscan 2 Story Villa (fantastic!)
(6/2012) Ok, here are my happy flowers and front stoop. Thanks again!
Hypertufa Trough with Pot Feet
Finished Product of a Customer's Plantings in Trough
(6/2012) Thank you so much for the quick shipping! I called my mom to let her know and she is very excited to receive her new and improved fairy house. It is good timing and will give her a little something to look forward to. We were both impressed with both he customer service and the friendliness we encountered with your shop. We will be back
Solar Fairy House