WHERE WE GET OUR PRODUCTS
Our suppliers are high-quality manufacturers who make beautiful, durable merchandise to enhance any garden landscape - especially smaller-space outdoor environments. You can be assured of dependable, well-made products. And we back it up with our customer satisfaction guarantee. (See below)

Commitment to the Environment
We try whenever we can to use the greenest shipping methods we can. This means especially re-using shipping materials whenever possible. We carefully package everything to avoid breakage, and are confident you'll be happy with the condition of your order when it arrives. But...it may not always look as pretty or assembly-line-processed as an Amazon shipment.


PROVIDING INFO AND CONSUMER EDUCATION
One of our primary goals is to provide accurate and up-to-date information to help you make intelligent buying decisions, whether you make a purchase from our site or somewhere else. Or not at all!

On all product pages you'll see details about if the item ships immediately or requires a lead time of anywhere from a few days to up to a month (for a handful of items) to cover real-time manufacturing and shipping time.

Most product descriptions include instructions on how to use the item, a summary of product materials and manufacturing processes, any special shipping details, product care and maintenance advice, frequently asked questions and other info. We want to assist our customers in understanding what they need vs. what they THINK they need.



HOW TO ORDER
We prefer and generally do NOT accept phone orders.  Reason: we want to protect ourselves against fraud (taking credit card payments over the phone bypasses our standard credit authorization process).

Secondly, do you really want to give us the ability to write down all your sensitive credit card info without knowing how that data will be used and / or discarded?  Our online-ordering-only policy protects both you as the buyer and us as the seller.  Thank you for understanding.



WHERE WE SELL
We accept orders from all lower 48 states and DC. Due to the nature of our merchandise and varying shipping times and special charges, we're not able at this time to sell to customers located in AK, HI, PR, USVI or Canada.

PAYMENT
We accept VISA, Mastercard, Diner's Club, AMEX and Discover credit and debit cards for payment. You can also use Paypal for your payment if you have a Paypal account.

Credit card information used with orders within our store is fully encrypted to the highest U.S. Government standards and is not kept on file. Your information is safe, secure, and this site is in full compliance with security standards required by all major credit card companies.

There's a new law allowing merchants to recover, or charge, a 'surcharge' on credit card orders - we don't charge surcharges even though we can legally.



SALES TAX
PA Residents - 6% (includes S&H) Philadelphia County Residents - 8% (includes S&H)



FREE SHIPPING ON ORDERS MORE THAN $75.00 (less than $75, enjoy flat-rate shipping of just $9.99 - no limit on quantity of items in your order, their total weight or your location, as long as you're located within our specified ship-to area. Does NOT apply to expedited shipping)

We ship from Philadelphia, PA. to all lower 48 US states and DC. WE generally use UPS Ground Residential, but may use USPS when the shipping address could be problematic for UPS (eg PO Boxes or US Rural Routes).

Some of our items are shipped by third-party manufacturers or distributors from locations within the US. Most use UPS, but a handful use Fedex or USPS.

(Due to the nature of our merchandise and varying shipping times and special charges, we're not able at this time to sell to customers located in AK, HI, PR, USVI or Canada).


SHIPPING TRANSIT TIMES - UPS GROUND FROM PHILADELPHIA, PA





All plants and fragile artisan planters and other breakable merchandise are shipped with professional, secure (often recycled, but clean) packaging materials. Our shipping techniques are tested and proven to get your plants to you alive and healthy and your fragile items intact and in one piece.




SHIPPING OPTIONS
US (lower 48 and DC): UPS Ground. Items are generally shipped within one (two maximum) days of receiving confirmed payment. If we are out of town for more than 2 days, we will clearly note that on the website, in your cart and on your order confirmation, so you'll know when you can reasonably expect your order to arrive.



100% SATISFACTION GUARANTEE
We stand behind our products and service. If you're unhappy with your item for any reason, we'll work with you to solve your problem and either offer a full refund, replacement or credit for future purchases.

Contact us via email at sales@foxspecialtyservices.com or call us at 1-800-985-8907 M-F (9 am to 6 pm EST) within 7 business days of receiving your item. Please provide a phone number and best times to reach you so we can work out the best solution for you.


REFUNDS are issued via credits to your credit card or Paypal refund, depending on your method of payment.

RETURNS Unless agreed to by email, any return shipping costs, if we agree to have you return your item, will be the responsibility of the Buyer.



GIFT SERVICES
If you would like to send an item as a gift and have us include a personalized notecard, at checkout please use Gift Recipient's address in Shipping fields, check the box marked "Gift" and include any personalized note you would like by filling in the "Comments" box. No charge for shipping to a third party and adding a personalized note.